For security reasons, the system is programmed to block access if the same login credentials are used from more than a few unique IP addresses within a given period.

If you are unable to access the protected content of the site, please send an e-mail to and we will check the access log for your account.

There are several possible reasons for this.

Our software system automatically detects multiple attempts to login with a single Username. Once a limit is reached, the system assumes that there has been a security breach and will prevent access temporarily. This is merely one reason why people are unable to login.

If you are a paid subscriber, you should not experience any issue in accessing the site. Our software has been extensively tested over tens of thousands of hours and has proven to be extremely reliable.

However, occasionally unexpected problems do crop up, in which case you should contact us immediately for assistance.

There are a myriad of factors that determine whether a CPHQ candidate passes or fails the exam, including experience, skills, and knowledge in healthcare quality, maturity, and examination technique. Although most members of CPHQ Tutor who attempt the exam pass*, we cannot offer a guarantee for various reasons. Only private coaching clients of Dr Andy Teh have a 100% money-back guarantee of a passing score.

*Our members, on average, have a pass rate that is significantly higher than the overall candidate pool. We strongly believe our resources make a difference. However, there are several potential confounding factors, e.g. individuals who purchase our products tend to have attributes that predispose them to achieving a passing score. (In other words, we help people to pass but we are not the sole reason they pass. We’re not in the habit of making outrageous claims.)

Because the digital information products offered on the CPHQ Tutor website are non-tangible and irrevocable, we do not issue refunds.